| ISP Virgin Media, is currently working towards the | | | | Microsoft in January, which means that those |
| production of installation discs that are compatible | | | | consumers that have invested in new PCs, most |
| with Vista. However, at present there are only a | | | | of which are likely to come ready installed with |
| limited number of staff members able to assist | | | | Vista, are the ones that will be experiencing these |
| customers that are experiencing these problems, | | | | problems when trying to get a broadband |
| as not all staff are trained to do this. One | | | | connection up and running. However, Virgin has |
| spokesperson for Virgin Media stated: "This is | | | | also stated that it is the incompatibility with the |
| currently the case with many ISPs. The situation | | | | installation disc that is the problem, and not the |
| with Virgin Media's broadband service Vista | | | | actual broadband facility. He said: "We can get |
| compatibility isn't a specific one". | | | | people online without the installation disc. It's not |
| Yvan Bamping of broadband comparison site is | | | | that it does not work, it's just the disc." |
| surprised that these issues where not identified | | | | A number of service providers are experiencing |
| earlier stating "broadband providers have been | | | | the same issues. One BT spokesman confirmed |
| aware of the roll out of Vista for some time. | | | | that they were now supporting Vista after some |
| Greater co-operation between Microsoft and the | | | | initial problems, and that they have set up a Vista |
| ISPs could have saved the consumer some major | | | | web page to help consumers to get their PCs |
| inconveniences". | | | | connected. |
| Windows Vista was launched for consumers by | | | | |