| Company DetailseFax is owned by J2 Global | | | | Pages Included in Plan:eFax Pro: 200/montheFax |
| Communications who also own Fax.com, | | | | Plus: 130 / mth (30 outbound)eFax Free: 20 / mth |
| Send2Fax, DataOnCall, jConnect, RapidFAX and | | | | (none outbound) |
| SmartFax amongst others. eFax is currently the | | | | Cost to Send Faxes:eFax Pro and Plus: $0.10 / |
| largest supplier in the internet faxing world with | | | | pageeFax Free: cannot send |
| over 11 million clients. Their product is available in | | | | Fax File Formats:eFax Pro and Plus: PDF, TIFF, |
| 42 countries around the globe with toll-free and | | | | EFXeFax Free: EFX |
| local numbers in over 3,000 locales and they | | | | Overage Cost for Receiving Faxes:eFax Pro and |
| handle BILLIONS of faxes every year. | | | | Plus: $0.10 / page |
| | | | Overage Cost for Sending Faxes:eFax Pro and |
| Their standard package 'eFax Plus' lets you to | | | | Plus: $0.15 / page |
| receive 130 faxes and send 30 faxes every | | | | Hidden Costs: If you choose a toll-free fax |
| month. You are allowed upto 5 email addresses | | | | number then the cost to receive faxes is $0.20 |
| associated with every fax number for sending | | | | per page. |
| and receiving and an unlimited amount of fax | | | | Corporate Plans: Yes |
| numbers (for example, one in each country / city | | | | Ease Of Use |
| you do business in) can be linked to an individual | | | | You can be up and running in under five minutes |
| account. There are also free, pro and corporate | | | | via the online portal and nearly as fast if you |
| packages available. | | | | download and install the desktop software: eFax |
| Unfortunately, overage is not cheap and customer | | | | Messenger. |
| support is not at all good in some areas. Some | | | | Both are very easy to install and use. Creating a |
| people also report occasional slow send times. | | | | unique cover page is slightly trickier and needed a |
| Overall eFax is a great product backed by a | | | | good hunt through the online documentation |
| company that has been in the internet faxing | | | | nevertheless there are plenty of pre-prepared |
| industry for many years. | | | | cover pages already available which can be used |
| Features | | | | as templates. Fax traffic tracking is simply |
| Both the desktop software and the web portal | | | | managed via the online logs and faxes can even |
| are easy to navigate and use. The client software | | | | be resent from the sent log. |
| sets up a 'fax printer' which allows sending of | | | | Customer Support |
| faxes from any program that has a print function. | | | | There have been reports of bad customer |
| There is also an option to 'Scan and Fax' if there | | | | service from eFax. However, our experience of |
| is a scanner attached to your computer. | | | | them has been really good. The live chat was |
| Faxes are sent in monochrome and there are | | | | helpful and the telephone support was good. In |
| two grades: standard and fine. Fax receipts can | | | | both cases the techs. answered all our questions. |
| be sent to any of the email addresses registered | | | | The online documentation and FAQ sections are |
| with the account. A cover page can be included | | | | informative and reasonably expansive. It would be |
| and this can be changed and customized in the | | | | better to see some tutorials or webinars but that |
| preferences. Upto 5 documents can also be | | | | is more a 'nice to have' rather than a major |
| attached to each fax. Inbound faxes can be | | | | omission. |
| viewed online, via the eFax Messenger software | | | | Even the cancellation process - via a toll-free call - |
| or via email. Faxes with the.EFX extension can | | | | was pleasant and the operator offered us an |
| only be read via eFax Messenger. Most faxes | | | | additional 2 months free service if we stayed with |
| arrive in either PDF or TIFF format. The quality is | | | | them. |
| very good. Inbound faxes can also be password | | | | ConclusioneFax offers an excellent service. The |
| protected. | | | | coverage is second-to-none with more locations |
| Fax reports can be tracked online and faxes can | | | | covered than any other product currently |
| be resent from the sent faxes log. | | | | reviewed. The interface is simple and easy to use |
| Multiple fax numbers and email addresses can be | | | | from the start. The option to have multiple fax |
| linked with each account which makes | | | | numbers and emails on a single account is also |
| management of multiple numbers very | | | | great. But eFax costs the most and gives the |
| straightforward. | | | | fewest included pages. |
| Pricing | | | | It is a shame that the largest provider in the |
| Plans: eFax Pro, eFax Plus, eFax Free | | | | internet faxing arena could not offer more |
| Cost per Month:eFax Pro: $19.95/montheFax Plus: | | | | attractive pricing for their clients. That being said if |
| $16.95/mtheFax Free: free | | | | you want to use the premium service that has |
| Faxes Stored For:eFax Pro: 2 yearseFax Plus: 1 | | | | the greatest coverage and largest customer base |
| yeareFax Free: 30 days | | | | then eFax is for you. |